The Man Company saw a 3X upliftment in their WhatsApp sales with LimeChat's Level-3 AI

Key challenges

Many impulse buyers would come to WhatsApp seeking answers to their queries. Unfortunately, high response times by customer support agents led to massive drop-offs.
To compound matters, users sometimes needed recommendations to determine which product would best address their needs, and the information overload on product pages only added to the confusion and further deterred potential buyers.

Goals

• Increase sales from impulse shoppers on WhatsApp
• Scale customer support easily with the brand's rapid growth
• Drive retention-led growth to have higher LTV and lower CAC

The Solution

• LimeChat's human-level sales chatbot
  To guide impulse shoppers coming on WhatsApp to purchase by responding instantly to queries
• Limechat's support automation chatbot:
  To instantly and automatically handle post-purchase support tickets
• WhatsApp marketing campaigns:
  To engage customers across their buying journey

The Results

• 12% Conversion rate
• 70% Reduction in cost per conversion
• 3X sales compared to the bot

Read the full case study to know how The Man Company witnessed a 3X growth in sales via WhatsApp.