Urban Gabru doubled their WhatsApp revenue with LimeChat's AI chatbot

Key challenges

• Loss of impulse purchases due to high response times
• Too many decision-making steps during product discovery
• Information overload driving away prospective customers
• Scaling customer support with the brand's rapid growth

Goals

The Urban Gabru team was looking for a scalable solution to engage and retain customers throughout their buying journey — from product discovery to checkout to post-purchase.

The Solution

• LimeChat’s human-level AI offered a consultative buying experience, simulating in-store shopping experiences online.
• The Urbangabru team addressed common queries 10X faster and delighted their customers — with human-like AI and an omnichannel helpdesk.

The Results

• 70% Automation of customer queries
• 2X Increase in website sales
• < 1 min Avg. resolution time

Read the full case study to know how Urbangabru delivers exceptional shopping experiences and customer support.